UEF Digital Services is a specialist organization responsible for the ICT and learning technology services. Digital Services employs more than 50 IT specialists, and it belongs to the University Services.
The super-fast UEF campus network and the national FUNET network provide a strong basis for excellent services.
UEF user account
A personal UEF user account is needed to login to the information systems of the university. The UEF username and account rights are based on the study right and/or the contract recorded in the personnel information system.
Full access rights to the UEF user account always require strong identification. Strong identification can be done during the activation of the UEF user account using Suomi.fi authentication. If Suomi.fi authentication is not available, strong identification can be completed by visiting our service points with an official and valid identity document, or by contacting our service channels to arrange the identification process remotely.
More information about UEF user account and access rights in intra (login required).
Identity Management Self-Service Portal
In the Identity Management Self-Service Portal, you can:
- Activate your UEF user account (new users only).
- Change your password.
- Reset your password.
- Reset your Multi-Factor Authentication settings.
You can find the self-service portal at https://iam-app.uef.fi
You can activate your UEF user account only once. If your user account exists, new access rights are directed to the existing user account. NB! Do not activate a second user account, be in contact with the IT Servicedesk if needed.
Change your password by resetting it with Suomi.fi identification in the Identity Management Self-Service Portal (check section "Password change"). You can see your username when logged in at the top right next to “My account.”
If Suomi.fi identification is not available, password reset can be done by visiting our service points with an official and valid identity document, or by contacting our service channels to arrange the reset remotely.
Note that the username is chosen during activation and can only be changed later for a compelling reason. A username will not be changed if the request is based solely on the person's personal preferences.
You can request a change of a UEF username, for example, if:
- The username is clearly offensive or vulgar by general standards.
- The user has undergone gender correction and the username directly or indirectly reveals the person’s former gender.
- The username of a person under a non-disclosure order (turvakielto) reveals, for example, their former surname.
UEF user account activation
If you have previously had a UEF user account (for example, as a staff member, student, open university student, or if you have had a separately applied account) and it has been deactivated, you can regain access to your account by resetting the password once your access rights begin (see "Access rights").
You do not need to change your password if the old one is still valid.
Change your UEF user account password by resetting it with your online banking codes in the Identity Management Self-Service Portal (see "Password change"). You can see your username when logged in at the top right next to “My account”.
If Suomi.fi authentication is not available, password reset can be done by visiting our service points with an official and valid identity document, or by contacting our service channels to arrange the reset remotely.
UEF Microsoft 365 environment requires Multi-Factor Authentication. Check more detailed instructions on the section "Multi-Factor Authentication".
Staff
A new UEF user account can be activated by the following day after the employment contract has been recorded in the personnel information system, or two weeks before the start date of the contract. Please note that no automatic notification is sent when the account becomes available for activation.
Student
A new UEF user account can be activated by the following day after the study right has been recorded in the student information system. A new student who has not previously had a UEF user account will receive an automatic notification from the system when the account is ready to be activated.
The UEF user account can also be activated without the email notification by following the instructions below.
Activating the username
Activate your user account in the Identity Management Self-Service Portal using Suomi.fi identification at https://iam-app.uef.fi
If you are directed straight to the user information page, you already have an existing UEF user account. Please refer to the instructions under the section "I have or have had a UEF user account".
If Suomi.fi identification is not available, visit our service point with an official and valid identity document, or contact us through our service contacts for the personal activation code and remote identification.
During the activation:
- You accept the Terms of IT Service Use.
- You check your personal information and choose your preferred name.
- Choose your username. Note that the username cannot be changed afterwards without a compelling reason.
- Create a password (check the password requirements).
- The UEF email address will form after activation is done.
- Check the information and accept the username activation.
The user account and email can be used in four hours if the access rights are already valid (refer to "Access rights"). Otherwise the user account has been activated but it cannot be used before the access rights are valid.
UEF Microsoft 365 environment requires Multi-Factor Authentication. Check more detailed instructions on the section "Multi-Factor Authentication".
Access rights
Access rights will be granted no later than the following day after all of the following conditions are met:
- You have activated your UEF user account.
- Your contract is valid in the Mepco system.
- You have completed strong identification.
The scope of access rights depends on the details of the recorded contract. Detailed descriptions of access rights based on roles can be found on Intra (login required).
Expiration of access rights as the contract ends:
- Staff email remains available for 7 days after the end of the contract.
- All other access rights will be terminated immediately.
Access rights will become valid no later than the following day after all of the following conditions are met:
- You have activated your UEF user account.
- Your study right is valid.
- You have registered as present or absent.
- You have completed strong identification.
Study rights typically begin on August 1st or January 1st. Registration must be completed according to the instructions provided in Kamu.
Detailed descriptions of access rights based on roles can be found in Intra (login required).
Expiration of access rights
Degree students
Access rights will expire upon graduation as follows, once the graduation has been recorded in the student registry:
- Library remote access, unit network drives, and printing: immediately.
- Student email, Microsoft 365, Moodle, and Peppi login: valid for 180 days.
All access rights will expire immediately if:
- Your degree study right ends (without graduation), or
- You fail to register within the registration period.
Exchange students
Access rights will expire upon the end of the study right:
- Library remote access, unit network drives, and printing: immediately.
- Student email, Microsoft 365, Moodle, and Peppi login: valid for 180 days.
Other students such as the students of open university, continuous professional education, and alumni students will have valid access rights no later than the following day after all of the following conditions are met:
- You have activated your user account.
- Your study right is valid.
- You have completed strong identification.
Detailed descriptions of access rights can be found on Intra (login required).
Expiration of access rights
Access rights will expire when the study right ends as follows:
- Library remote access, unit network drives, and printing: immediately.
- Student email, Microsoft 365, Moodle, and Peppi login: valid for 60 days.
Visitors, external users and access right extensions
Instructions for university staff regarding visiting persons can be found in intra (login required).
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An external UEF user account and additional access rights, that are not based on the personnel or student information systems, are applied for by the University of Eastern Finland's units and departments. Be in contact with your own department or unit.
Full access rights are available only if the person is strongly identified.
If you have been approved access rights, change your UEF user account password by resetting it with your online banking codes in the Identity Management Self-Service Portal (check section "Password change"). You can see your username when logged in at the top right next to “My account”.
UEF Microsoft 365 environment requires Multi-Factor Authentication. Check more detailed instructions on the section "Multi-Factor Authentication".
Password change
The password is valid for 13 months in accordance with the university’s information security policy. When changing the password remotely, make sure that the university computer has an active VPN connection.
The available methods for changing your password are presented below.
Identity Management Self-Service Portal
You can find Identity Management Self-Service Portal in https://iam-app.uef.fi
- Changing the password is possible using your current valid password (Change password).
- If you have forgotten your password or it is not working, you can reset it (Reset password) using Suomi.fi authentication.
- You can see your username when logged in at the top right next to “My account”.
Microsoft 365 login
You can reset your forgotten password as you use Microsoft 365 login. Note that this reset only works after you have deployed MFA and have successfully logged in at least once before.
- Type in your [email protected] and continue to password prompt.
- Select “Forgot my password”.
- Approve the password change with MFA.
Change via IT Servicedesk
If Suomi.fi identification is not available and you cannot change your password via M365 environment, visit our service point with an official and valid identity document or contact us through our service contacts for remote identification and password reset.
Change with a UEF Windows computer
You can change your password on a UEF Windows computer by pressing ctrl+alt+del and choosing "Change a password" or "Manage your account".
- The length of the password is at least 12 characters. We recommend using a passphrase.
- The password may NOT contain: your name, your username, your date of birth or your social security number.
- The password must contain at least three character types from the following four categories:
- capital letters: A-Z
- small letters: a-z
- numbers: 0-9
- special characters: !@#$%/,.;:-_*=+?
- Do not use Scandinavian characters (åäö, ÅÄÖ).
Sign-in
Your UEF user account can be used to access a wide range of services and information systems. In this section, you will find instructions for signing in, information about multi-factor authentication and passwordless sign-in, and guidance on how to enable and manage these features.
Your UEF user account is also a Microsoft 365 account. Whenever possible, sign-in is always performed through Microsoft 365 authentication.
- Manage settings: You can manage your multi-factor authentication and passwordless sign-in methods at: https://mysignins.microsoft.com/security-info (sign-in required)
- Reset: If necessary, you can reset your UEF account password or multi-factor authentication using Suomi.fi identification via the Identity Management Self-Service Portal: https://iam-app.uef.fi → "Reset password" or "Reset MFA".
Microsoft 365 sign-in
Microsoft 365 sign-in is used for most UEF online services, including:
- UEF Moodle
- Email (Outlook)
- Microsoft Copilot
- Peppi
When signing in, always enter your UEF username in the format: [email protected]
You cannot sign in using your email address ([email protected] or [email protected]).
Using multiple Microsoft 365 accounts
If you use more than one Microsoft 365 account (for example, through another educational institution or employer), sign-in may be redirected to the wrong account.
To avoid this, you can:
- use different web browsers for different accounts, or
- open a new private/incognito/InPrivate browser window before signing in to UEF services.
HAKA sign-in
The University of Eastern Finland is a member of the HAKA federation. HAKA authentication can be used when signing in to services provided by other HAKA member organizations (such as Moodle).
In these cases:
- Select HAKA as the sign-in method.
- Choose University of Eastern Finland from the organization list.
- You will be redirected to Microsoft 365 sign-in using your UEF account.
Multi-factor authentication (MFA) helps reliably verify users of the university's Microsoft 365 services and protects against credential phishing and account misuse. MFA is also required for guest users invited to the university's Microsoft 365 environment.
With MFA enabled, when you sign in from outside the university network, you will receive an additional request to verify your identity after entering your password.
Authentication methods include:
- Push notifications in Microsoft Authenticator.
- One-time passcodes in Microsoft Authenticator.
- Other compatible authentication applications of your choice.
Getting started
- You will be prompted to set up an authentication method the first time you sign in using Microsoft 365 authentication (for example, Peppi, Moodle, or Outlook).
- By default, you will be guided to set up Microsoft Authenticator.
- To complete the setup:
- Install Microsoft Authenticator from your device's app store.
- Follow the MFA setup instructions carefully and complete all required steps.
You can manage or reset your authentication settings through the Identity Management Self-Service Portal.
Passwordless sign-in uses passkeys, which are created and stored on a physical device. The device may be a mobile device, a computer, or a hardware security key (USB key).
The passkey is protected by a PIN code or biometric authentication. Because verification occurs locally on your device, usernames and passwords cannot be intercepted through phishing or stolen online.
Please continue to maintain and protect your UEF user account password. Not all services currently support passwordless sign-in, and you may still need your password in situations such as device loss, device replacement, or biometric authentication failures.
Setting up a passkey on a mobile device
- Open Microsoft Authenticator and locate your UEF account.
- Open the account details.
- Select Passkey and follow the instructions in the application.
- After setup, you can sign in to your UEF account without a password by scanning the provided QR code with the device where the passkey was created.
- I receive the message “Your account or password is incorrect,” but I cannot reset my password using the link provided. What should I do?
- When signing in for the first time, you cannot reset your password through the sign-in window. Instead, use the Identity Management Self-Service Portal: https://iam-app.uef.fi → "Reset password" or visit IT Servicedesk with your ID.
After MFA has been configured, password resets can also be performed from the sign-in window.
- My phone has been lost or broken. I can no longer use Microsoft Authenticator. What should I do?
- You can reset MFA through the Identity Management Self-Service Portal: https://iam-app.uef.fi → "Reset MFA".
- Passkeys are tied to a specific device and cannot be transferred. If you switch to a new device, you must create a new passkey for that device.
Digital Services monthly maintenances
The monthly maintenance of Digital Services improve user experience and security. The service breaks are usually done during 6 PM to 12 AM.
- Current status of university’s services: https://status.uef.fi.
- The maintenance and service break announcements are published in the Digital Services' Viva Engage channel (requires login).
- You can also check the announcements in eServices (requires login).
The maintenance and service breaks in 2026:
19.1.2026 | 16.2.2026 | 16.3.2026 | 20.4.2026 | 18.5.2026 | 15.6.2026 | No break in July | 17.8.2026 | 21.9.2026 | 19.10.2026 | 16.11.2026 | 21.12.2026
Information security
If you suspect or detect abuse of the university's digital services or user accounts, please report it to [email protected]. You can also contact the information security contact persons if you suspect abuse or if you have information security related questions.
- UEF Information security rules (in UEF intranet, requires UEF login)
- Information security guides (in UEF intranet, requires UEF login)
- Information security warnings (UEF Viva Engage, requires UEF login)
- More about data protection: https://www.uef.fi/en/data-protection
Service contact
Digital Services aims to serve the university community easily with multiple channels. The Digital Services' service contact is handled by the IT Servicedesk.
There are four service channels available for the university community’s use, intended for daily support and advice: e-Services, realtime chat, telephone service and the customer service desks on campus.
Emergency service for reporting critical faults and service disruptions affecting large numbers of users outside normal office hours are available at 7-8 and 16-20 o’clock.
Current status of university’s services
The maintenance and service break announcements are published
Exceptions in opening hours
13.11.2026: Phone service and chat will close at 13.30.
eServices are available any time of the day. You can use the forms to submit service requests even when other services are closed.
Digital Services provides services through the eServices portal (https://eservices.uef.fi, requires login). Order IT services, send service requests, or inform us of possible incidents.
Email address for IT Servicedesk is servicedesk(a)uef.fi.
The chat service is open 9 am to 3 pm on weekdays. You can find the possible exceptions on opening hours above.
Phone service number: 029 445 8880
The phone service is open 8 am to 3 pm on weekdays. You can find the possible exceptions on opening hours above.
Joensuu Campus
Carelia, Campus Library 1st floor, IT Servicedesk and Oppari's service point, opening hours: Mon-Fri 9 AM - 3 PM
Kuopio Campus
Canthia 2nd floor, IT Servicedesk and Oppari's service point, opening hours: Mon-Fri 9 AM - 3 PM
Possible exceptions in opening hours can be found in Kamu.
Joensuu Campus
University of Eastern Finland, Digital Services, P.O.Box 111, 80101 Joensuu
Kuopio Campus
University of Eastern Finland, Digital Services, P.O.Box 1627, 70211 Kuopio
The emergency service offered by Digital Services of University of Eastern Finland is available during weekdays at 7-8 and 16-20 o’clock.
The emergency service is intended only for reporting faults and service outages in critical services and information systems. The emergency service does not offer normal support for using everyday services.
The emergency service will start restoring critical services and fixing wide-ranging outages. The telephone number for Emergency service is +358 2944 58989.
See status.uef.fi for the realtime service status.
More information:
IT-Manager Juhamatti Tillonen.