At the University of Eastern Finland, quality management refers to expediency in activities relating to leadership, education, research and societal interaction, as well as to a high quality of the related outcomes. The foundations of our activities are rooted in customer needs and expectations, and in fulfilling them. We develop our activities on the basis of customer feedback and continuous evaluation, and best practices are efficiently disseminated within the university.
The university’s quality management is based on its strategy. Quality management supports the achievement of the university's strategic goals and continuous development of our activities, and it engages our students, staff members and stakeholders.
The university's quality management is based on the Universities Act and on the quality assurance objectives of the Finnish Evaluation Centre, FINEEC. It also has features from the ISO9001 quality standard, and it observes the instructions and recommendations given by the European University Association (EUA) and the European Higher Education Area (EHEA). Our Quality Management System also complies with the ESG standards of the European Higher Education Area.
Information about the university’s quality management and Quality Management System is openly disseminated to the staff and students, and the entire academic community has the opportunity to participate in quality management and its development via various different channels.