This pragmatic, applied textbook showcases the potential and impact of qualitative research in business and management. Using case studies and a global approach it provides you with an overview of the philosophies, methodologies and methods you will need to research in this field.
Eriksson, P. & Kovalainen, A. (2016) Qualitative Methods in Business Research, 2nd extended edition. Sage.
The paper focuses on incubation managers' work in the context of collaborative innovation (co-innovation). While incubation managers are a key human resource in incubation processes, including co-innovation projects, there is a lack of research on their work roles. This paper contributed to this gap by drawing from the business and organisation development literatures and analysing the roles incubation managers' play in real-life practice. Our empirical study shows that while incubation managers' have many roles, their integration is a key issue. In our case study, incubation managers needed to work as business consultants and coaches simultaneously, seamlessly integrating key activities attached to both roles. Therefore, our study confirms the relevance of investigating how a multiplicity of roles are fused together rather than kept separated.
Eriksson, P., Montonen, T., Vilhunen, J. & Voutilainen, K. (2016) Incubation manager roles in the co-innovation context. International Journal of Entrepreneurship and Innovation Management, 20(5-6), 285-299. http://dx.doi.org/10.1504/IJEIM.2016.080007
Research and development (R&D) collaboration with various types of external stakeholders is becoming increasingly important for firms pursuing innovation-related goals. However, collaborating with actors such as customers, suppliers, competitors, and research organisations involves risks related to knowledge leakage and the possible misappropriation of the created value. It is therefore logical to employ mechanisms that safeguard effective knowledge protection and innovation appropriability. In order to shed light on this issue, we conduct an empirical investigation of appropriability mechanisms in R&D collaboration based on a multi-industry sample from Finland. The results of the study provide novel evidence concerning the relationship between different appropriability mechanisms (intellectual property rights, contracts, labour legislation, human resource management practices, lead time, secrecy, and tacitness) and the firm's propensity to engage in R&D collaboration with various stakeholders.
Henttonen, K., Hurmelinna‐Laukkanen, P. & Ritala, P. (2016) Managing the appropriability of R&D collaboration. R&D Management, 46(S1), 145-158. http://dx.doi.org/10.1111/radm.12121
This intensive case study explores employee-driven innovation discourses at a Finnish retail chain hypermarket. This study area is of importance because employee-driven innovation management has not been studied in-depth before in the retail sector. This single-case study focused on one individual who considered herself to be an innovator and possessed a special desire to develop and renew daily activities in a retail store. Discourse analysis, as a methodological approach, shows how innovation discourse is divided into two main repertoires: individualistic and realistic innovation repertoires. The study contributes to new contextualised knowledge on innovation management and employee-driven innovation research. It provides understanding of how leaders could support participation in innovation activity at the frontline level, especially in the ideation phase.
Hiltunen, E. & Henttonen, K. (2016) "I have ideas but I don't want to say them aloud." Employee-driven innovation discourses at a retail chain store. International Journal of Entrepreneurship and Innovation Management, 20(5-6), 349-359. http://dx.doi.org/10.1504/IJEIM.2016.080003
This paper examines ethical issues specific to research into virtual communities. Drawing on an empirical case with online forums of education experts, we identify the following key issues: publicity versus privacy of the community; the definition of human subjects research; participant recruitment; informed consent; and ethical questions associated with observing virtual communities, and with reporting and disseminating research results. We maintain that different research cultures in different countries can present challenges when studying global forums. Acknowledging the ephemeral characteristics of Internet contexts, this paper argues that ethical considerations should be more case-based, instead of relying on one model for all solutions. We suggest that local ethics committees or institutional review boards could, with their expert knowledge of ethics, provide valuable support for researchers operating in the complex and dynamic terrain of Internet research, as well as in fields and research settings where an ethical review is not a standard part of the research process.
Kantanen, H. & Manninen, J. (2016) Hazy boundaries: Virtual communities and research ethics. Media and Communication, 4(4), 86-96. http://dx.doi.org/10.17645/mac.v4i4.576
While the coexistence of trust and distrust has been acknowledged in previous literature, the understanding of their connection with organisational culture is limited. This study examines how trust and distrust construct the unity and fragmentation of organisational culture. Productive working relationships can be characterised by high trust, but strong ties and high trust may also account for false organisational unity. This study shows that trust and distrust can co-exist and distrust may even increase trust in particular situations. Moreover, we describe how the cognitive and affective components of trust and distrust relate to the unity and fragmentation of organisational culture. We present an empirical case study of a company where tension and distrust between top management, middle management and shop stewards affected the organisational culture. The study contributes to earlier research by discussing trust as a multidimensional and dynamic phenomenon. The study shows how the affective and cognitive components of trust and distrust constitute the unity and fragmentation of organisational culture. We propose that if an organisation is willing to improve its ethics, it should rely on fragmentation rather than unity.
Kujala, J., Lehtimäki, H. & Pučėtaitė, R. (2016) Trust and distrust constructing unity and fragmentation of organisational culture. Journal of Business Ethics, 139(4), 701-716. http://dx.doi.org/10.1007/s10551-015-2915-7
The Strategically Networked Organization shows top and upper-middle management how cultivating an understanding of intra-firm social relations can help them to build unique strategic advantage and make use of the day-to-day knowledge that emerges in the social connections and interactions within an organization.
Lehtimäki, H. (2016) The Strategically Networked Organization: Leveraging Social Networks to Improve Organizational Performance. Emerald Group Publishing.
The paper explores how a 'privileged witness' (Wright et al., 2007), that is, a business advisor hired by a university, assists scientists in commercialising their research through research-based spin-offs (RBSOs). Prior research on the key actors of RBSOs has focused on what kind of scientists engage in this activity, what motivates them, and how they learn over time. Less research has been done on the micro-level interaction between scientists and those who assist them in spin-off creation. Our study fills this gap in the literature by studying real-life interaction between scientists and a business advisor hired by a university. The primary data for the study consists of tape-recorded discussions. The micro-ethnographic study shows how the business advisor communicates his preferred meanings concerning the RBSO to the scientists, who try to make sense of what an RBSO means and requires from them.
Montonen, T., Eriksson, P. & Lehikoinen, A. (2016) The 'privileged witness': advising scientists to start research-based spin-offs. International Journal of Entrepreneurship and Innovation Management, 20(5-6), 402-417. http://dx.doi.org/10.1504/IJEIM.2016.080006
This intensive case study explored managerial sensemaking during a change in the Finnish healthcare. In order to achieve the purpose of the study, an interview was carried out with a manager acting in the private healthcare sector while major political decisions about the future of the healthcare system were waited in the healthcare field. A sensemaking perspective was adopted as a methodological tool for analysing the interview data. Healthcare change is perceived as an uncertain and a constant change environment for the private healthcare sector. The social change is greatly impacting on the changes occurring in the companies. Our paper provides a way of understanding healthcare changes and furthers the empirical use of sensemaking as a method.
Lammassaari, M. & Hiltunen, E. (2015) Change in the Finnish healthcare: managerial sensemaking in the private sector. International Journal of Services Technology and Management, 21(1-3), 5-15. http://dx.doi.org/10.1504/IJSTM.2015.071104
The paper explores how value is co-created and co-destructed in the social interaction between consultants and clients. Prior research on management consultancy as service production has elaborated on the question of how value is co-created in the same context as this paper. However, how value is co-destructed has remained little studied. In this paper, a workshop facilitated by a consultant for a client is studied to conduct a micro-analysis of the dynamics and tensions of co-creation and co-destruction of value. In management consultant services, it is suggested that value and, more specifically, consultant-client relationships can be both co-created and co-destructed through the approach-avoidance motivation of the consultant and the client.
von Becker, S., Aromaa, E. & Eriksson, P. (2015) Client-consultant interaction: the dynamics of and conflicts in value co-creation and co-destruction. International Journal of Services Technology and Management, 21(1-3), 40-54. http://dx.doi.org/10.1504/IJSTM.2015.071103