The University of Eastern Finland Library is a service centre, which works in close cooperation with the university's faculties and university services.
The library's main functions
The library’s main functions are:
to support teaching and learning
and to support research and publishing.
The services supporting these functions are:
1. the library's customer services
2. the library’s training and information services
3. the library's collection services
4. library IT and publishing services
5. the library's internal services.
The library’s tasks
The library’s tasks are defined in the Administrative Regulations of the University of Eastern Finland.
UEF Library’s strategy 2016-2020 describes the library’s values and goal, library as the promoter of the university’s strategic goals, key library users and partners as well as the evaluation and follow-up.
Rules of procedure
The library’s management system and the authorities and responsibilities of the library staff are defined in the library’s rules of procedure.
The library’s own quality management system has been developed in accordance with the university’s Quality Management System.
Director and Heads of Services
Library Director Jarmo Saarti
Heads of Services
Collection services: Riitta Porkka
Customer services: Arja Juntunen
Internal services: Marja Maijala
Library IT and publishing services: Jukka Kananen
Training and information services: Helena Silvennoinen-Kuikka
Feedback will be processed daily. Easily fixed issues will be solved immediately if they are essential to the service and in accordance with the operating policy. All feedback will be processed in the relevant services. If necessary, feedback will also be processed in the library’s working groups. Feedback and the changes prompted by feedback will be processed annually by the management group in the management review.